Customer Issue Tracking
Provide Premier Customer Service
The only way any business can hope to stay in business is by getting and keeping customers. In other words, once you get a new client or customer, you must retain them, and that's why we developed Total Track - our customer issue tracking system that allows your technical and customer support teams to take on the task of managing customer questions and requests. Total Track is a web-based solution that can be fully integrated with Total CRM for a powerful, end-to-end, customer management solution.
This tool allows customer and technical support teams to document issues related to products, services or general customer relationship issues. No need to be blind about how your products are doing. Using Total Track will help ensure that any issues and conflicts get taken care of and cataloged for future reference.
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