FAQ

What is SaaS?

SaaS stands for Software as a Service, and offers individuals and businesses access to functional applications over the Internet that is usually installed directly onto personal or office computers. SaaS based solutions are increasingly becoming an important approach for businesses to cut costs and increase efficiency.

Why should I consider SaaS?

Compatibility. No matter where you are-or what you're doing - you're always using the latest version. Upgrades and fixes are implemented constantly without the hassle of updating the software yourself. Accessibility & Connectivity Web-based applications can be accessed from any location and almost any device that has a stable Internet or data connection. If you're a mobile professional, you will benefit from our software that can be supported by most web browsers. No Maintenance, No installation is required; all you have to do is confirm your account with us.

How do I know my data is secure?

By hosting the technology on which your business depends to operate at optimal levels, we lower the chances that your local devices will be crippled by software viruses, worms and other potential hardware bugs. There are always hardware risks involved when navigating the Internet, and of course, running an online application requires a certain amount of responsibility on the part of our end user. But if access to your applications is managed correctly, security should never be an issue.

Can I access my Apps from home?

Yes. As long as you have a computer with a stable Internet connection, you are able to access your Total Business Network Apps anywhere.

Am I able to save my companies information and documents on the Apps themselves?

Yes. You are able to implement company information and create documents safely onto the applications themselves.

Do I have to be a business to purchase any TBN Apps?

No. Any individual or company can purchase and utilize the applications that we offer.

How do I know which App is the best for my business?

Total Business Network offers a variety of applications that can cater specifically to your needs. Whether you're a young entrepreneur that needs to write a business plan or a small business with 10 employees in need of Human Resource software, TBN Apps has the solutions for you.

Can I use any Total Business Network Apps on a Mac or PC?

Yes. TBN applications can be used on both Mac and PC's, except for Total Business SiteBuilder, which can only currently be used on a PC.

Who can I contact if I have questions?

If you have any questions, concerns, or suggestions, please feel free to contact us clicking here.. When logged in, you may also at anytime find the "Contact" link in the lower banner of your dashboard account and TBN Applications.

What if I need more than one user?

Each application comes with an administrative user and the ability to have one additional user. In addition, you have a choice to purchase a subscription for five additional users for each application when finalizing the purchase of an application.

What browsers can be supported by Total Business Apps?

Total Business Network Apps can be used on the latest Windows and Linux based versions of:

  • Internet Explorer
  • Mozilla Firefox
  • Safari

Total Business Network suggests using the latest version of Mozilla Firefox for optimal performance, but does not endorse or support Mozilla Firefox in anyway.

What types of businesses are the applications designed for?

The applications can be used by any size business at any stage in their lifecycle. However, when we designed and developed the applications, we placed a great deal of emphasis on addressing the financial and functional needs of smaller, early-stage businesses - typically with less than 50 employees. This is because our experience showed us that businesses of this size have a need for tools that are simpler to use and more cost-effective to purchase than most “out of the box” solutions available on the market today.

What areas of my business do the applications provide solutions for?

The Total Business Network suite consists of applications that focus on providing small businesses with assistance in several key areas, including, Sales, Marketing, Business Planning, Human Resources Management, Customer Service, Web Development, Corporate Governance and Risk Identification and Management.

I’m just starting out and my business only has a small number of customers. Are these applications a good fit for me?

The Total Business Network applications were designed specifically with small businesses in mind and in addition to being available for individual purchase, have also been organized into “value bundles”. The bundles have been created in such a way as to be valuable to businesses at different stages in their lifecycle:

The Total Suite Essentials bundle was designed with new or early stage businesses in mind. It gives these types of businesses access to applications that provide invaluable assistance in the following areas:

  • Website building and web marketing
  • Business planning
  • Corporate minute management
  • Business risk assessment
  • Small business consulting

The Total Suite CRM bundle was designed for companies that have been in business for a time and are actively looking for solutions to better manage their business or streamline their operations. This bundle includes:

  • All the applications in the Total Suite Essentials bundle
  • Employee data management application
  • HR Communications application
  • HR Consulting application 

All of these bundles give you tools that you can use to more effectively manage your business. By using the applications you’ll be able to spend less time managing your business and more time growing your business.

Are the Total Business Network applications comprised of software I have to download or are the applications web-based?

All but one of the applications are web-based meaning you can manage your business from anywhere you have access to a computer with an internet connection. Being web-based also means that you never have to worry about having the latest version of the applications - upgrades and fixes are implemented on our host servers where the applications reside, and are thus made available to all user simultaneously.

As the applications are web-based, which browsers are supported?

The Total Business Network suite of applications is compatible with the latest versions of most popular internet browsers including Internet Explorer and Firefox.

Do I have to buy all of the applications or can I purchase subscriptions to individual applications?

The entire suite of applications is available for purchase as a complete package. However, you can also choose to purchase one of our “value bundles” or purchase individual applications via the www.tbn.com website.

What does it cost to purchase Total Business Network?

Total Business Network has both monthly and annual subscriptions available for purchase. Information on subscription costs for both the entire suite and individual applications can be viewed by clicking on the “Pricing” link on the Total Business Network home page.

Do you offer a free-trial so I can try using the applications before I buy?

Yes! We give subscribers the opportunity to try the applications risk-free for 30 days. For more information and to sign up for the free trial, click on the “Free Trial” link located on the Total Business Network home page.

What happens to my data after the free-trial is over?

Your data will continue to be stored on our secure servers so that it will still be available to you should you choose to purchase a subscription after your free trial has ended.

How do I get started using the applications?

After you’ve completed the subscription process, you’ll receive an email containing your username and password along with a log-in link.  Once logged-in, you’ll be taken to the main application dashboard. To get started, simply select the appropriate application listed on the left side of your dashboard.

When I subscribe, is the information I provide about my company stored securely?

Most definitely! We take data security very seriously and take every step possible to ensure that all of your subscription information is stored in a safe and secure environment.

I have several employees that need access to the applications. Can I purchase licenses for additional users?

When you purchase a subscription to either an individual application or the entire suite of applications, you’ll receive 2 user licenses at no additional charge. During the checkout process, you’ll be given the opportunity to purchase licenses for additional users.

Can I establish different users for each of the different applications?

Yes. You can control user access to individual applications through the account management section of the Total Business Network application site.

Where can I go if I have questions or need additional help?

If you have questions about how to use the Total Business Network applications, please click on the “Support” tab located within each application.

What is it?

The Total Business Network is a collection of Web-based applications and one locally-installed Windows-based program for managing a small business. Combined, the entire suite of applications is designed to provide you and your small business a robust online office environment for your needs.